Terms of Service

1. The Service

KRBR is a workspace for service businesses: leads, clients, projects, tasks, proposals, contracts, invoicing, scheduling, messaging, integrations and AI-assisted drafting. We may improve or modify features over time; if we materially reduce core functionality of your paid plan, you may cancel and receive a prorated refund of prepaid, unused fees.

2. Your account

• You must be at least 18 and able to form a binding contract to open an account.
• You are responsible for your login credentials and for all activity under your account, including team members you invite. Keep your credentials secure and notify us promptly of any unauthorized use.
• You must provide accurate account information and keep it current.

3. Subscriptions, trials and billing

• Paid plans are billed monthly or yearly, in advance, through Stripe. Prices are listed at karbar.app/#pricing.
• New accounts include a 14-day free trial; no card is required to start. If you do not subscribe by the end of the trial, your account may be limited until you do.
• Subscriptions renew automatically until cancelled. You can cancel at any time from Settings; cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law or stated in these terms, fees already paid are non-refundable.
• We may change prices with at least 30 days' notice; changes apply from your next renewal.
• AI features include a monthly request allowance that varies by plan.

4. Your content

• Everything you or your team store in KRBR — client records, documents, contracts, invoices, files, messages — is your content. You own it. We claim no rights to it beyond the limited license needed to host, process, display, and transmit it to operate the Service.
• You are responsible for your content: that you have the right to store it (including your clients' personal information), that it is lawful, and that it does not infringe anyone's rights.
• You can export your data at any time while your account is active. After cancellation, we delete workspace content as described in our Privacy Policy.

5. Client payments run through your own accounts

• Payments from your clients are processed by the payment accounts you connect — Stripe, PayPal or Square. Funds flow directly from your client to you. KRBR is not a party to those transactions, is not a payment processor, money transmitter or merchant of record, and never holds your funds.
• Your relationship with your payment provider is governed by that provider's terms. Refunds, chargebacks, disputes, taxes and regulatory obligations arising from payments you receive are between you, your client and your provider.
• You are responsible for your own taxes, including any obligations arising from income received through connected payment accounts.

6. Documents, contracts and AI are not professional advice

• KRBR provides tools and templates for creating proposals, contracts and invoices. We are not a law firm, accounting firm or financial advisor, and nothing in the Service is legal, tax or financial advice. Templates and AI-generated drafts are starting points; have important documents reviewed by a qualified professional.
• AI features can produce inaccurate or incomplete output. You are responsible for reviewing anything AI-generated before you rely on it or send it to a client.

7. Acceptable use

You agree not to use the Service to:

• break the law, infringe intellectual property, or violate others' privacy;
• send spam or unsolicited bulk messages;
• store or distribute malware, or attempt to breach, probe or overload our systems or other users' workspaces;
• misrepresent your identity or business, or process payments for undisclosed third parties;
• resell or provide the Service to third parties except as intended (e.g., your client portal).

We may suspend or terminate accounts that violate these rules, with notice where practicable.

8. Third-party services

Integrations (Google, Microsoft, Zoom, Zapier, Stripe, PayPal, Square and others) are provided by third parties under their own terms and privacy policies. We are not responsible for third-party services, and an integration may stop working if the provider changes or withdraws its interface.

9. Our intellectual property

The Service, including its software, design and branding, belongs to KRBR and its licensors. We grant you a limited, non-exclusive, non-transferable right to use it while you have an account. You may not copy, modify, reverse-engineer or create derivative works of the Service except as permitted by law.

10. Availability and disclaimers

We work to keep KRBR available and your data safe, but the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation. Back up anything you cannot afford to lose; export tools are provided for this purpose.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data; and (b) our total liability for all claims arising out of or relating to the Service is capped at the amount you paid us in the 12 months before the event giving rise to the claim (or $100 if you paid nothing). These limits do not apply to your payment obligations or to liability that cannot be limited by law.

12. Indemnification

You will defend and indemnify KRBR against third-party claims arising from your content, your use of the Service in violation of these terms, or your dealings with your own clients — including payment disputes and claims related to contracts you issue.

13. Termination

You may close your account at any time. We may suspend or terminate your access for material breach of these terms if the breach is not cured within 14 days of notice (or immediately for serious violations such as unlawful use or abuse of our systems). Sections 4–6 and 9–15 survive termination.

14. Governing law and disputes

These terms are governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules. The state and federal courts located in Maryland have exclusive jurisdiction over any dispute arising from these terms or the Service, and both parties consent to venue there. Before filing a claim, both parties agree to try in good faith to resolve the dispute informally by contacting the other.

15. Changes to these terms

We may update these terms as the Service evolves. For material changes we will give at least 14 days' notice by email or in-app notice; continued use after the effective date constitutes acceptance. If you do not agree to updated terms, cancel before they take effect.

Contact

Questions about these terms: support@karbar.app.